At PropertyPlatform, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, phone number, password
- Listing Information: Property details, photos, pricing, location
- Payment Information: Billing address, payment method (processed securely by our payment providers)
- Communications: Messages sent through our platform
1.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, features used, time spent on platform
- Cookies: Session and preference cookies (see Cookie Policy)
2. How We Use Your Information
| Purpose | Legal Basis |
|---|
| Provide and maintain our services | Contract performance |
| Process payments and transactions | Contract performance |
| Send important service updates | Legitimate interest |
| Improve platform functionality | Legitimate interest |
| Prevent fraud and abuse | Legitimate interest / Legal obligation |
| Marketing communications (with consent) | Consent |
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Other Users: Property details and contact information are shared between landlords and interested tenants
- Service Providers: Payment processors, hosting providers, analytics services
- Legal Requirements: When required by law or to protect our rights
4. Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for all data transmission
- Secure password hashing (Argon2ID)
- Regular security audits
- Access controls and authentication
- Automated threat monitoring
5. Your Rights
Depending on your location, you may have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Withdraw Consent: Where processing is based on consent
6. Data Retention
We retain your data for as long as necessary to provide our services and comply with legal obligations. Typically:
- Active account data: Duration of account activity + 3 years
- Transaction records: 7 years (legal requirement)
- Marketing preferences: Until you opt out
7. Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.
8. International Transfers
Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.
9. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes via email or through the platform.
10. Contact Us
For privacy-related inquiries:
Privacy Team
Email: privacy@propertyplatform.com
Contact Form